Refund & Replacement Policy

REFUND & REPLACEMENT POLICY

Because our products are food items, all sales are final. We do not accept returns of opened or unopened products.
We stand behind our products and want you to be happy with your order. If there is a problem, please contact us and we'll review it.

DAMAGED OR INCORRECT ORDERS

Your order traveled a long way and was handled by many people before reaching you. If your order arrives damaged, please contact us within 2 days of delivery at Mark@GabrickBBQ.com.

Please include your order number, a description of the issue, and photos. For damaged shipments, please keep the original packaging and send photos so we can document the damage and file a claim with the shipping carrier.

Approved replacements will be shipped at no additional cost. Refunds will be issued to the original payment method within 7–14 business days of approval.

LOST OR MISSING PACKAGES

If tracking shows your package as delivered but you did not receive it, contact us as soon as possible. We will review the situation and, when appropriate, work with the carrier to investigate.

Delivered packages are not automatically eligible for a refund or replacement. Missing-package claims are handled on a case-by-case basis. Often, a missing package may have been delivered to a neighbor or another nearby location.

SHIPPING & ADDRESS ISSUES

We are not responsible for carrier delays, weather-related delays, or other shipping issues outside our control.

We are also not responsible for orders shipped to an incorrect or incomplete address entered at checkout. If the package is returned to us, reshipping may be available at the customer's expense.

ORDERED BY MISTAKE

We cannot accept returns or provide refunds for wrong flavors, wrong quantities, or duplicate orders.

Please review your order carefully before completing your purchase.

QUESTIONS?

We're a small Texas company, and every order matters to us. If you have a question or concern, contact:
Mark Gabrick
Mark@GabrickBBQ.com